Return Policy

Return Policy

If you are not happy with any item for any reason, simply return it within 15 days of receipt.

  • Call 1-800-774-2134 for a return authorization number.
  • The Return Authorization number must be on the outside of the box.
  • Item to be returned must be in new condition, with original packaging, instructions, and warranty material.
  • All returned items will be assessed a 15% restocking fee and any shipping charges.
  • Include the original packing slip with a brief note on the reason for the return.

Refunds

Your refund will be processed after the item has been inspected. We will credit the original credit card. If you paid by check, a refund check will be mailed to you.

For contact information, please see our Contact Us page.

Electric Scooters

Customer will be responsible for packaging and shipping the scooter. If you do not have the original box one may be purchased at the cost of the box plus shipping. Once the scooter is received at the manufacturers facility in like new condition, we will refund your purchase price of the scooter, less a 20% restocking fee and any freight charges (this includes outbound) freight charges.

Wheelchairs

When your new chair arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new chair we will repair it at no cost to you in your home, or replace it with a new chair for no additional charge, at your option. If the correct chair is delivered and there are no defects in materials or workmanship but you just don’t like it for any reason, you have 10 days following delivery to return it or exchange it for a different model.. Simply call our customer service number at 800-283-9647, let us know you want to return the chair, and we will issue a return authorization number. You will be responsible for re-packaging the chair for return shipment. Once the chair is ready for shipment we will have it picked up and returned. Once the chair is received at our facility in good condition, we will refund your purchase price of the chair after deducting a 15% restocking fee and freight charges.